RVCARE
RV TRAVELER'S CHOICE
30-NIGHT SLEEP COMFORT GUARANTEE
Whenever you purchase a new mattress, there is an adaptation period. The manufacturers suggest sleeping on your new mattress for a minimum of 14- nights.
Once expired, and if you are still not attaining the level of comfort expected, you can return the mattress, if a new RV Traveler's Choice mattress protector was purchased at the same time as the new RV Traveler's Choice mattress.
Receive our RVTC 30-Night Sleep Comfort Guarantee
Purchase a new RV Traveler’s Choice mattress (any model) with a new RV Traveler’s Choice mattress protector,
on the same invoice, to receive your Sleep Comfort Guarantee.
The mattress protector allows us to offer you this trial period.
If, at any time during this period, you’re unhappy with the comfort of your new RV Traveler’s Choice mattress, you’ll be able to exchange it for one of our other models, hassle-free, at the same RV Care dealer location that you purchased the mattress OR request a full refund, for the new mattress ONLY. It’s just that easy!
All you need to do is call the RV Care dealer that you purchased the mattress and protector from, have your original invoice available for validation and confirmation purposes, and tell them what you would like exchange or refund the mattress so they can schedule an appointment for you. Drop by the dealership on the provided date and time with the new mattress. (You do need to keep the mattress free from transportation damages, otherwise the exchange and/or refund can be declined by the dealer.) The refund and/or new mattress exchange must be requested and confirmed by the dealer within the 30 days, as stated on the invoice. No exceptions will be accepted.
The purpose of requesting the purchase of a RV Traveler’s Choice Mattress Protector, is to protect the integrity of the manufacturers 10-year warranty should the mattress be returned to the issuing RV Care dealership AND to assure future customers that are purchasing a used RV are presented with full disclosure.
Responsibility of the Warranty Contract Holder:
The purchaser of the new mattress and the mattress protector is entirely responsible for retaining the proof of purchase, and returning the mattress to the dealership, at their cost.
Extended New Mattress Stain Warranty
If the new mattress becomes stained as a result of normal residential use during the first sixty (60) months of the life of this warranty by ordinary household foods, beverages, grease and/or human biological stains while the RV Traveler’s Choice mattress protector is in use, the warranty will apply. Bay Street Manufacturing, the guarantor, will request the damaged mattress protector be returned in a clean and sanitary condition for inspection and will send via courier a new replacement product. Once tested to verify leak, Bay Street Manufacturing will either clean, repair or replace the stained mattress.
How to make a claim:
Should you need to make a claim under this warranty, please contact Bay Street Manufacturing at 1-905-851-1050 or toll free 1-800-624-2436. Please have your original purchase receipt to validate this warranty. You must report damage within Five (5) days of the occurrence. You can equally forward a warranty request to: [email protected]