SHIPPING & RETURNS
Shipping within Canada
Products on Shop RV Care can only be shipped within Canada.
- Orders cannot be delivered to a PO Box or certain rural addresses.
- All orders will be processed within 2-3 business days, unless otherwise specified.
- As soon as your order ships, you will receive a shipment confirmation email containing your tracking number, where available.
- Use the tracking number provided to follow your order (the tracking number will be activated within 24 hours).
- Shipping restrictions and delays may apply to large items or hazardous goods. Details will be provided at checkout.
Here are our shipping rates per order, prior to taxes:
Order Total (before taxes)
$0.00 – $150.00:
$150.01 and up:
10% of order total amount before taxes
All product prices and shipping fees are in Canadian dollars (shipping fees are non-refundable).
Shipping surcharges may apply to certain items based on their size, weight, and destination. Details will be provided at checkout.
For any other questions regarding your order, please do not hesitate to contact us by email at firstname.lastname@example.org, specifying your name and your order number. Our team is dedicated to making your shopping experience the most enjoyable!
Your satisfaction is our highest priority. If you are not 100% satisfied with your order, we will accept returns to our warehouse, within 30 days of receipt, for a full credit of the amount paid plus applicable taxes.
To be eligible for a refund, items returned must be unused, undamaged, re-saleable, in the original packaging and complete with all original components and manuals.
All returns are inspected upon receipt at our warehouse. Refunds will not be allowed for any item that fails to meet the above criteria.
Items that are damaged upon receipt must be reported to our team by email within 15 days of the invoice date. If not reported within 15 days of the invoice date, a return may not be allowed.
Items that are defective within the eligible warranty period may qualify for exchange with a replacement item. Shop RV Care is happy to assist customers at obtaining replacement items, where possible.
If you wish to return an item, please contact us at email@example.com to obtain a Return Merchandise Authorization (RMA) number. We will require the original order number including information about which items you wish to return and the reasons for returning. We will generate an RMA number for you and send you a label to use on the return shipment. You must use the provided label to ensure that your return shipment will be accepted by us.
Note: Returns that are not pre-authorized or that do not bear a valid RMA# will be refused and returned to you. All related shipping charges will be the responsibility of the purchaser.
Delivery Charge Refund Policy
Items that are defective within the eligible warranty period will generally qualify for free delivery of replacement items. You may be asked to forward a photo of the damaged item. This policy is determined on a case-by-case basis.
Items that are not defective and returned within the 30-day eligibility period are required to have freight prepaid, by the purchaser, with the required shipping label and RMA number attached.