Terms & Conditions

Refund Policy


Your satisfaction is our highest priority. If you are not 100% satisfied with your order, we will accept returns to our warehouse, within 30 days of receipt, for a full credit of the amount paid plus applicable taxes.

To be eligible for a refund items returned must be unused, undamaged, re-saleable, in the original packaging and complete with all original components and manuals.

All returns are inspected upon receipt at our warehouse.  Refunds will be disallowed for any item that fails to meet the above criteria.

Items that are defective within the eligible warranty period may qualify for exchange with a replacement item.  Shop RV Care is happy to assist customers at obtaining replacement items, where possible.

If you wish to return an item, please contact us at shoprvcare@rvcare.ca to obtain a Return Merchandise Authorization (RMA) number. We will require the original order number including information about which items you wish to return and the reasons for returning.  We will generate an RMA number for you and send you a label to use on the return shipment. You must use the provided label to ensure that your return shipment will be accepted by us.

Note: Returns that are not pre-authorized or that do not bear a valid RMA# will be refused and returned to you.  All related shipping charges will be the responsibility of the purchaser.

Delivery Charge Refund Policy

Items that are defective within the eligible warranty period will generally qualify for free delivery of replacement items.  You may be asked to forward a photo of the damaged item. This policy is determined on a case-by-case basis.

Items that are not defective and returned within the 30-day eligibility period are required to have freight prepaid, by the purchaser, with the required shipping label and RMA number attached.  Original order shipping charges, or a portion of the them, may be deducted from the amount refunded.  Shipping deduction charges are determined on a case-by-case basis.


Shipping Policy

Products in our store can only be shipped within Canada. Here are our shipping rates per order, prior to taxes:

  • $0.00 – $75.00:      $15.00
  • $75.01 – $100.00:  $12.00
  • $100.01 – $200.00: $10.00
  • $200.01 and up:      Free

All product prices and shipping fees are in Canadian dollars.

Shipping Instructions

In the notes box, in your shopping cart, please indicate whether you would like delivery with or without signature. If you choose delivery without signature, please specify where the package should be left if there is nobody home (ie: behind the shed). RV Care and/or the carrier cannot be held liable for any loss or damage resulting from this delivery method.

Your order cannot be delivered to a PO Box.